8 Signs Your Small Business Should Transition to VoIP Phone Systems
You may ask yourself why you should transition to VoIP for your small business or even if it’s worth it. The truth is that as your company grows and changes, so do its needs and requirements. While a traditional phone system may have worked well when you were just starting up, now that your business has grown and expanded into multiple locations with remote employees and other challenges, a VoIP phone system can help it scale while improving call quality and reducing costs. Here are eight signs that your small business should consider transitioning to VoIP:
1. You already have remote employees
VoIP can be a great way to stay in contact with you if you already have a remote employee or two. Remote employees can use their VoIP phones to make calls and receive calls from other people who have VoIP phones and from people who use landlines or cell phones.
VoIP uses the internet instead of traditional phone lines. Any phone numbers associated with your business will be available for customers and clients to call anytime or at night. It is, even if it’s not convenient for someone in your office (or on the other end) right now, making it easier for businesses to get more work done faster!
And if you plan on hiring new employees in the future – say goodbye to long-distance costs once and for all!
2. Your company is expanding at a rapid rate
- If your company is growing fast, you may need to make significant changes to its operations. This could mean adding more infrastructure or bringing in new employees.
- An excellent way to manage this growth is by increasing communication between the different departments of your organization. You need a way for your teams to communicate effectively and efficiently—without being bogged down by the limitations of older phone systems.
- With VoIP, you can do just that! Your phones will be able to reach each other no matter where they are located across the globe. They’ll also have access to a digital call center system that connects them with customers anywhere at any time.
3. The number of calls you receive is increasing
If your business is experiencing growth and you need more phones, VoIP can help. With VoIP, you can add as many extensions as you want to the system without paying more. You can also group calls together and share them with multiple employees.
If your call volume is multiplying, it’s essential to have an efficient way of managing incoming calls and providing optimal service for customers who call the office or contact the company over the phone. The cost associated with answering these calls may be high if they’re not answered correctly or if there’s too much time spent on hold waiting for someone to pick them up.
With a business phone numbers, users can see who is available in real-time instead of having callers sit through long periods of silence before getting transferred somewhere else (or worse: getting disconnected). This is especially helpful when several departments within one building might need access simultaneously but don’t necessarily work together closely enough. It is true especially for everyone on staff to know who else would be able to answer questions about specific topics immediately after receiving them from clients/customers/others outside their departmental responsibilities).
4. The quality of your calls is getting worse
Your call quality is worsening.
Traditional landlines are okay for small businesses with a few employees. Still, once you get over 50 employees, it’s time to consider VoIP phone systems. VoIP technology has improved dramatically in recent years. It now offers better call quality than traditional landlines, thanks to the fact that your calls are transmitted over the internet rather than through copper lines or fiber optics. When you use VoIP for your business phone system, you’ll find that:
- Calls are more reliable because there’s no physical connection between your business and the person on the other end of the line (which means there are fewer points of failure)
- Security is tighter because providers use encryption protocols and firewalls to protect your data from hackers or eavesdropping by governments or law enforcement agencies.
- Flexibility increases since users can work remotely without needing physical access to a phone system at their company office.
5. The prices of your calls are going up
If your business is experiencing the following:
- Increasing call costs and long-distance charges
- Lower call quality with traditional phone systems
- Inability to meet customer satisfaction requirements due to inadequate technical support, high maintenance costs, and slow response time
Then it may be time to consider switching over to VoIP.
6. You are going to add a fresh location
VoIP can be an excellent option for expanding your business without having to add hardware if you’re adding a new location. You won’t have to worry about duplicating phone numbers or purchasing additional service lines. With VoIP, it’s as simple as plugging in the appropriate hardware and configuring your phone system from afar—no need to get onsite at all!
7. You want all of your communications to be handled on a single platform
If you want to integrate communications into one platform, VoIP is a great choice. Many VoIP systems come with a single platform to manage all your communications. You can incorporate a single system for all your business needs, from email to messaging. Communication is a crucial part of any business, so why not make it easier by integrating all communication into one place?
8. You are concerned about the ongoing operation of the firm
You may be concerned about the impact of a disaster on your business. If you’re in a city that experiences flooding or power outages, this can be an issue for your business. VoIP can help you solve this problem by providing access to communications and data, even if there are electricity or other utility problems.
VoIP phone systems also offer business continuity features such as automatic dialing of backup numbers in case of a problem. It is helpful, mainly so that customers can still reach you if you don’t answer their calls right away or remote access to voicemail messages when you need them most.
Transitioning to VoIP can help your business scale with fewer resources and better communication quality.
VoIP is a good option if your company has remote employees because it allows you to use one phone number for all of your communication. Suppose your company is overgrowing, or you have a lot of incoming calls and need to scale with fewer resources. In that case, VoIP is also a good option. It also makes it easier for customers who call from outside the office. They can easily use their cell phones without having to go through technical hurdles to make the connection work properly.
Suppose call quality is worsening, and you don’t want to invest in expensive equipment upgrades or other changes yet (because maybe there’s still time). In that case, transitioning over to VoIP now may be worth considering because it’ll allow everyone on staff—even those working remotely—to access high-quality voice calls. And no matter where they are located physically or how much traffic there might be at any given moment throughout their day/week/month, etc., there would be fewer dropped calls across all platforms (landline versus mobile).
VoIP may be right for you if you’re looking for a way to improve your communications and save money. VoIP is a technology that allows businesses of all sizes to integrate their telephony into one platform, making it easier to scale with fewer resources and better communication quality.
However, you should do your research first about the reliability of the VoIP provider. Telnum has extensive experience when it comes to providing VoIP services. Call us now and let our Tech Specialists help you find the most appropriate service for you and your business.